Shipping policy
Shipping Update – Bahrain & Kuwait
Due to the current situation, deliveries to Bahrain and Kuwait may experience delays. We are working closely with our logistics partners to deliver your order as quickly as possible. You will be notified once your order has been shipped and tracking information becomes available. Thank you for your patience and understanding.
1. How much does shipping cost?
All prices are listed in USD. Shipping fees will be calculated at checkout.
United States
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Free Shipping: Orders $200 and up
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Standard Shipping: $9.90 (for orders under $200)
For Saudi Arabia, United Arab Emirates:
| Country / Region | Order Amount | Shipping Fee |
|---|---|---|
| Saudi Arabia, UAE | $159 and up | FREE |
| Saudi Arabia, UAE | $70 – $158.99 | $9.90 |
| Saudi Arabia, UAE | Under $70 | $15.00 |
| Qatar | All orders | $15.00 |
| Bahrain, Kuwait, Oman | All orders | $9.90 |
Other Countries / Regions
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Free Shipping: Orders over $120 (to eligible destinations*)
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Standard Shipping: $9.90
*Shipping fees and eligibility are calculated at checkout and may vary by destination.
Multiple Shipments
To better serve our clients, we use merchandise inventory from all our warehouses across the country. You will receive multiple shipments when your order is being fulfilled by multiple warehouse locations and there is no additional shipping fee when your order is split into multiple shipments.
2. How long will it take to get my order?
For In-Stock items, generally it will take 1-2 days for us to process your order.
For Pre-Order items, generally it will take around 30 days (Specific time would be mentioned in product page) for us to restock IT and then process it in 1-2 days when it is restocked.
After we processed the order, then for
- Standard shipping orders will take around 3-20 business days to arrive.
3. What shipping carriers do you use?
- For free/standard shipping, we use your local postal services such as USPS, Royal Mail and LePost.
4. What about duty and taxes?
- United States: Duty and taxes would be charged regarding your regions.
- Australia, Canada, United Kingdom and Europe: We will try our best but orders may be subject to duties and taxes, and customers are responsible for these fees.
- International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that JW PEI does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.
5. WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. If you decide to change your shipping address, please write to us at customer@jwpei.com as soon as you place your order.
6.United States Warehouse
1477 E CEDAR ST, UNIT E, ONTARIO , CA 91761, United States
Please note that returns are not accepted at the provided address. If items are returned to this address without prior arrangement, we will not be able to process a return or issue a refund. For all return requests, please contact our customer service team at customer@jwpei.com for appropriate guidance and assistance.